You will be welcomed to the HP Customer Support portal.To fix scanning problems on the HP DeskJet 4155e All-In-One Printer through the HP Support system, please follow the instructions below: Fix scan problems with HP Print and Scan Doctor: ![]() If the above steps do not solve your scanning problems, then follow the steps below to install and use the HP Print and Scan Doctor to fix the scanning issues on your printer. Follow the instructions carefully to complete the download and installation of your HP DeskJet 4155e All-In-One Printer driver and software.This is a guided service that will automatically detect the best driver and software for your printer. Make sure that the printer is switched on and active.Click Yes to uninstall the software for the printer. Click on the name of your HP Printer to open the uninstallation confirmation window.Then go to Programs -> Programs and Features and then click on Uninstall a Program to open a list of programs that are installed on your computer. In Windows, click on the search bar on the taskbar and type Control Panel.Disconnect any USB connection from the printer.If you are facing scanning issues on your HP DeskJet 4155e All-In-One printer, then please follow the steps below to perform a clean reinstallation of your printer’s software and driver. Uninstall and reinstall the HP DeskJet 4155e All-In-One printer software:
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